Even if you asked for remote support on your iPad, we are limited to what we can do within the support app itself.We can not see any GPS information or track where the device is or has been going.We don't have access to any Messages, FaceTime calls, or anything of that nature.We don't have access to any photos, videos or images.We can not see any files, folders or other personal data.We can not see any websites, web traffic, page or surfing history or anything related to your web browser.

This allows us to map a person with an asset in case of theft or loss, we'll know who is supposed to have what.ĭue to Apple's strict privacy policy, we can not see any personal or private information

App information such as App name, install date and app size.

Software information such as OS version, when it was last updated, if an update is available.

Hardware information such as make, model, serial, number, IMEI number.

There is a variety of information that IT can see, however this information is limited to the hardware information on the device, and the inventory of the apps installed. Only a certified Apple OS can be installed on the device, and only Apple's own App store can be used to install apps. If a device is lost or stolen and a thief tries to erase and resell the device, they won't be able to. If you must erase your device, you may need to contact the Service Desk in order for us to unlock it one time and allow you to reset it.

A lock passcode with a minimum of 6 digits.

When an iPad is enrolled in MDM, the following settings are enforced: Information Technology is charged with the safety and security of your information and Bowdoin-owned devices. Below is a list of what we are 'controlling' and a list of what we can and can not see.

Because of this, Bowdoin has no ability to see into anything that you do on your Bowdoin-issued mobile device. Apple has very strict privacy guidelines and ensures customer privacy in everything that they build. Jamf leverages Apple's own MDM tools in order to provide the functionality we have. This platform allows us a way to maintain hardware inventory, application updates, application installation and enforce security requirements as needed. Bowdoin College uses a service called Jamf as a management platform (MDM) for all Bowdoin-owned Apple mobile devices (iPads, iPod Touches, iPhones) and Macs.

Imac remote management